Terms and Conditions

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Detailer Co’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
1. modify or copy the materials;
2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
3. attempt to decompile or reverse engineer any software contained on Detailer Co’s web site;
4. remove any copyright or other proprietary notations from the materials; or
5. transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Detailer Co at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

he materials on Detailer Co’s web site are provided “as is”. Detailer Co makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Detailer Co does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Detailer Co or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Detailer Co’s Internet site, even if Detailer Co or a Detailer Co authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Detailer Co’s web site could include technical, typographical, or photographic errors. Detailer Co does not warrant that any of the materials on its web site are accurate, complete, or current. Detailer Co may make changes to the materials contained on its web site at any time without notice. Detailer Co does not, however, make any commitment to update the materials.

6. Links

Detailer Co has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Detailer Co of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Detailer Co may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Unpaid Services

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

9. Governing Law

Any claim relating to Detailer Co’s web site shall be governed by the laws of the State of Western Australia without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

10. Breakage and Loss Policy

If there is any breakage or loss during your cleaning, notification of such an event must be made to Detailer Co within 72 hours of service. Detailer Co requires photo evidence and estimates of damages sent so we can help to repair or replace the broken, damaged or lost item.

Detailer Co reserves the right to contract suitable professionals to repair damages, and will make payment arrangements directly with its contractors to settle any damage repair.

Detailer Co is not responsible for breakage due to normal wear and tear, deterioration cause by age, or damage caused by improper assembly, construction, or mounting of an item. Please inform us immediately if any items in your car require this type of attention.

Detailer Co is not responsible for the loss of keys and/or replacement. We do not accept keys from customers and prefer usage of lockboxes.

11. Hazardous Condition Policy

If your property is deemed a hazardous cleaning situation that either endangers or puts Detailer Co detailers at risk, we reserve the right to walk away. Upon such a situation, you will be charged a $50 booking fee due to holding your space in our schedule.

12. Booking Policy

Any bookings made with less than 24 hours notice are subject to detailer availability. If the booking is not possible we will offer a reschedule or a full refund.

13. Duration Policy

Duration provided is given as man-hours. If teams of larger than one detailer are assigned, the duration will be divided by the number of team members.

14. Cancellation Policy

Any cancellations made within a 24 hour timeframe of a job commencing will be subject to cancellation fees of 50% of the full service fee to cover lost wages for the teams.

A cancellation fee equal to 100% of the full service fee applies when our team arrives to a scheduled job and:

We are locked out of the car
We are asked to reschedule at the door
The customer or representative is not present as arranged to let us in

15. Satisfaction Guarantee

If you are not satisfied with Detailer Co’s service we are happy to provide a re-reclean or partial refund. Notification with photographic evidence must be provided via email or phone within 72 hours to allow our team to assess and assist.

16. Detailing Water & Power Policy

All Detailer Co bookings must provide sufficient access to water and power for our teams. Detailer Co is not responsible for providing these.

17. Late Payment Policy

Where Detailer Co has agreed to invoice the customer for payment of fees after the Service has been completed, the customer agrees to pay in full, all fees due, within 7 days of the invoice date, unless otherwise agreed in advance.

18. Car Specifics Policy

All details must have the size, make, model of car specified. These details must be accurate. If upon arrival, there is any discrepancy with the car itself and the booking made additional fees will be applied.